After sales service commitment

1. We promise that the products we provide to our customers will comply with the corresponding industry standards, regulations, and specifications issued by the country.

2. The equipment provided by our side is guaranteed to meet the requirements of the bidding documents and contract. If there is any inconsistency, it can be returned unconditionally, and any losses caused shall be borne by our side.

3. We guarantee that we will not change the design scheme without authorization, nor will we lower the quality requirements. If any quality or technical issues arise during the use of the equipment, we will respond promptly.

4. For key components and parts that are difficult to replace, professional technical personnel will be dispatched to install and debug them on site for free, while ensuring product performance and accuracy, until they can operate normally.

5. The after-sales technical service team compiles and archives after-sales service information on a weekly basis, assigns a dedicated person to receive, record, organize, and process customer information, and arranges after-sales service personnel to provide targeted service guidance based on customer feedback needs;

6. After receiving the customer's service request, we first answer the phone and check the fault file. If there is a similar fault situation that has been recorded before, the after-sales service representative will solve the problem on the spot. For problems that cannot be solved by phone, we will dispatch professional technical personnel to the customer's site within 1 hour for local customers and 3 working days for out of town customers. If there is a major technical problem that cannot be solved on the spot by on-site technical personnel, we will immediately discuss with the manufacturer's technical personnel. If necessary, we will invite the manufacturer's technical personnel to the site for technical service, troubleshoot, and successfully solve the problem.

7. Strengthen after-sales follow-up to understand the operation of the supplied products. Our company's after-sales technical service team will periodically send technical personnel to the equipment usage site for service guidance, on-site demonstration training, and ensure the effective operation rate of user equipment.

8. Establish a 24-hour rapid information receiving mechanism, strengthen equipment maintenance, establish a maintenance mechanism, classify and organize equipment maintenance by day, week, and month, remind users to perform machine maintenance upon expiration, and take preventive measures. Proper maintenance can effectively extend the service life of equipment and improve production efficiency.

Our company's technical service department provides 7 * 24-hour telephone support service. If a customer's equipment malfunctions, regardless of the problem, they can first receive support and assistance through the phone. If the problem cannot be solved by phone in a timely manner, technical experts will quickly participate in guidance and develop corresponding solutions. Then, the operator will provide feedback on whether the method proposed by our company has solved the problem quickly and effectively. Our company will take further support measures based on the feedback from the user.